No wonder users are confused

The topic says it all. I have been in my apartment four months and just this morning I noticed what is wrong with my range. And no I am not talking about the mapping of burners to controls. What I mean to discuss is the labeling. Both my microwave and oven are Whirlpool and one is positioned above the other in typical kitchen layout.

Still, the control on one reads “cancel/off” an the other reads “off/cancel”. Now these ate two devices, often paired and the language is different for be same action. This then led me to think about other repetitive and confusing commands. Keyboards have enter and return keys. A logical and necessary separation in the days of typewriters. But wholly useless and confusing in modern day computing. I can tell you the technical separation between the task but not the axtuallbreapn the two are still separated in modern computing.

Even in he iPhone there is a done send and return button on my interface. Which performs what action? The only way to learn is to try and risk losing my data.

It is with this in mind that I challenge designers and corporations to design consisent products and identities. I can offer more examples both win the iPhone an elsewhere but I fine it interestingbto discover where systems are inconsistent. A company can not assume a user should see a solution without proper design and the first step toward this is consistency in one direction or another.

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